Frequently Asked Questions.
Orders of ready-to-ship pieces are processed within 24-48 hours after purchase. Once shipped, you’ll receive a confirmation email with tracking details.
For custom pieces, processing times vary depending on material availability and design complexity. If additional time is needed, we will contact you with an estimated timeline.
Yes! We offer custom jewelry designs based on available vintage materials. If you’re interested in a bespoke piece, please contact us to discuss your vision. Custom orders may require additional processing time, depending on material availability.
To preserve the beauty of your Lune et Lueur jewelry, store pieces in a dry place, avoid direct contact with water, perfume, or lotions, and gently wipe with a soft cloth after wearing. Pearls and vintage materials require delicate care to maintain their timeless glow.
Yes, we offer international shipping! Please note that delivery times vary based on location, and customers are responsible for any applicable duties or customs fees.
We take great care in packaging each piece, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll work with you to find a resolution.
Each piece is handcrafted using curated vintage treasures, including authentic fashion buttons, freshwater pearls, vintage kimono ties, and high-quality metals. Due to the nature of vintage materials, slight variations add to the uniqueness of every design.
Yes! All Lune et Lueur pieces come beautifully packaged, perfect for gifting. If you’d like a handwritten note included with your order, please leave a message at checkout.
If you received a Lune et Lueur piece as a gift and would like to return it, we offer store credit as long as the item is unused and in its original condition. Please contact us for assistance.
Each Lune et Lueur piece is one of a kind, so once an item is sold, it cannot be restocked. However, if you love a particular style, reach out to us—we may be able to create something similar with our vintage materials.
We work with a carefully curated selection of vintage materials, so availability varies. If you have a particular request, we’ll do our best to source something similar or create a design that captures your vision.
